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Maintenance is a unique business process. It requires an approach
that is different from other business processes if it is to be
successfully managed. The purpose of this book is to present insight
into what is required to manage maintenance.
Benchmarking Best Practices in Maintenance Management
(Analyzing Maintenance Managment)

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   by Terry Wireman
Published By:
Industrial Press Inc.
This book will enable a company to conduct a cost-effective benchmarking effort. SALE! Use Promotion Code TNET11 on book link to save 25% and shipping.
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PART ONE

 

Survey of Maintenance Management

 

Section 1: Maintenance Organizations

1. Maintenance organizational chart

  1. Current and complete - 4 pts
  2. Not complete or over 1 year old - 3 pts
  3. Not current and not complete - 2 pts
  4. None - 0 pts

 

2. Job descriptions are available for:

  1. All maintenance positions (including supervisors) - 4 pts
  2. All maintenance positions (except supervisors) - 3 pts
  3. All maintenance supervisors (and no others) - 2 pts
  4. Less than 50% of all maintenance positions - 1 pt
  5. No job descriptions - 0 points

 

3. Maintenance supervisor to hourly maintenance employee ratio:

  1. 8:1 to 12:1 - 4 pts
  2. 13:1 to16:1 - 3 pts
  3. Less than 8:1 - 2 pts
  4. More than 16:1 - 1 pt
  5. No shift maintenance supervisor - 0 pts

 

4. Maintenance planner to hourly maintenance employee ratio:

  1. 15:1 to 20:1 - 4 pts
  2. 10:1 to 14:1 - 3 pts
  3. 21:1 to 25:1 - 2 pts
  4. 26:1 to 30:1 - 1 pt
  5. No planner or any ratio other than those listed above - 0 pts

 

 

5. Maintenance organizational assignments

  1. Responsibilities fully documented - 4 pts
  2. Responsibilities clear, good coverage, good dispatching - 3 pts
  3. Informal supervision and coordination, some gaps in job coverage - 2
  4. Maintenance reports to production/operation - 1 pt
  5. Unclear lines of authority, jurisdictional - 0 pts

 

6. Maintenance organization effort and attitude:

  1. Excellent, pride in workmanship at all levels - 4 pts
  2. Steady work rate, professional operation - 3 pts
  3. Average work pace, only a few complaints - 2 pts
  4. Only occasional good efforts, frequent job delays, many complaints - 1
  5. Constant disagreements within maintenance organization and between maintenance and operations/production/facilities - 0 pts

 

7. Maintenance shop/work area locations:

  1. Perfect - 4 pts
  2. Good (some improvement possible) - 3 pts
  3. Fair (major improvement possible) - 2 pts
  4. Poor (major improvement required) - 1 pt
  5. Unsuitable or nonexistent - 0 pts

 

8. Maintenance shop/work area layouts:

  1. Perfect - 4 pts
  2. Good (some improvement possible) - 3 pts
  3. Fair (major improvement possible) - 2 pts
  4. Poor (major improvement required) - 1 pt
  5. Unsuitable or nonexistent - 0 pts

 

9. Maintenance tools/equipment quality and quantity:

  1. Perfect - 4 pts
  2. Good (some improvement possible) - 3 pts
  3. Fair (major improvement possible) - 2 pts
  4. Poor (major improvement required) - 1 pt
  5. Unsuitable or nonexistent - 0 pts

 

10. What percent of maintenance personnel are tied to a pay incentive plan based on output?

  1. All - 4 pts
  2. 90% or more - 3 pts
  3. 75% or more - 2 pts
  4. 50% or more - 1 pt
  5. Less than 50% - 0 pts

 

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